Service Usage
When you engage our services, you must provide accurate information regarding the areas to be cleaned and any specific requirements. You may not misrepresent the condition of your property or the services needed. We reserve the right to refuse service if the information provided is deemed misleading or incomplete.
Scheduling Appointments
You must schedule appointments in advance through our website or designated contact methods. Cancellations must be made at least 24 hours prior to the scheduled time to avoid a cancellation fee. We may adjust appointment times based on availability and will notify you promptly of any changes.
Access to Property
You must ensure that our cleaning staff have access to the areas that require cleaning. If access is denied or not possible, we may not be able to provide the service as requested. You are responsible for securing any valuables and ensuring that pets are managed during the cleaning process.
Health and Safety
You must inform us of any health concerns or allergies that may affect our cleaning staff or the cleaning process. We may refuse service if we believe that the environment poses a risk to our staff or if we are not informed of potential hazards. You are responsible for maintaining a safe environment for our team.
Liability Limitations
We are not liable for any damage to property that occurs during the cleaning process unless it is due to our negligence. You must report any damages immediately after the service is completed. We will investigate claims and determine appropriate actions based on our findings.
Payment Responsibilities
You must ensure that payment is made as per the agreed terms before or upon completion of the service. We may charge additional fees for services rendered beyond the original agreement. You may not withhold payment for any reason unless previously agreed upon in writing.
Contact Information
If you have questions or concerns regarding our services or these terms, you may contact us at [email protected]. We encourage you to reach out with any inquiries to ensure clarity and satisfaction with our services.